Office and Payment Policies

We are committed to providing you the best dental care possible. Part of that commitment is to keep you fully informed of our policies and procedures. Please read the following information.

* All co-payments are due at the time of service. Payments will be estimated based on your insurance coverage and you will be billed for any additional balance. We accept cash, checks, MasterCard, Visa, and Discover.

* Please give us 24-hour notice for 30 to 60 minute appointments and 48-hour notice for 1.5 to 3 hour appointments if you cannot make it. We have fees for late cancellations and missed appointments. The fees will be charged at a rate specified by either your insurance plan or according to our office policy ($1/minute), whichever is applicable.

* Returned check fee is $25.00.

* Unless prior financial arrangements are made, balances older than 30 days will be subject to 1.5 % finance charge (18% APR). Balances over 60 days will be forwarded to Trojan Credit Services for collection proceedings. At that time, any collection fees and accrued interest will be added to your outstanding balance. Trojan will automatically report balances over 90 days to the three largest consumer credit rating agencies.

* Please note that your insurance is a contract between you, your employer, and the insurance company. We are not party to that contract. Our relationship is with you, the patient. As a courtesy, we will complete and submit insurance claims and pre-determinations of benefits to your benefit provider.

* Not all services are a covered benefit in all contracts under all circumstances.

* Your insurance cannot guarantee payment until charges have been billed; therefore you are responsible for what your insurance does not pay.